Tesco Incompetence
Thursday 7th October 2004 8:46 pm
I realised last night that my cunning plan for Saturday, which involved going to Borders in Oxford to read books (and then buy them off Amazon where they're cheaper) and then going to Tescos in Didcot (there's not one in the centre of Oxford) would be cheaper (and therefore more cunning) if I ordered my Tesco shopping online.
The Tesco website always plays up for me for some reason. However, it was fine when I went in there, wanting a delivery slot of 6-8pm and there not being any. I went for 7-9pm but then got distracted by changing my clubcard vouchers to evouchers so I could use them online. When I went back to the site it had stopped working.
It worked fine in Firefox though (although I had great difficulty establishing what my username and password was, and then changing them). But apart from that it all went fine and I managed to order my shopping.
An hour or two later I realised I'd forgotten some stuff (a common occurence). Luckily, they'd recently changed everything so you can change your order. I successfully managed to do that and all was fine.
At 4pm I had a phone call to ask if they could deliver my shopping early, and we agreed on 6.30pm. I was eating dinner at 6.30pm which I felt sure would mean they'd turn up then. When it got to 7.30pm I gave in and rang them up. And spent ten minutes on hold while the (possible) Indian I spoke to tried to ring the store and the driver.
Eventually he told me that they were short staffed and were just leaving the shop now. He couldn't tell me why they hadn't rung to tell me that. In fact, if they'd never rung me at all I'd have been perfectly happy.
An hour later (it takes half an hour to get here from Abingdon, where there's a big Tescos) my shopping turns up. I couldn't bring myself to have a go at the driver because she was really nice and apologetic and said that she'd been having a nightmare that evening.
And they did, for possibly only the second time ever, manage to deliver everything.
On the plus side I do now have food. However, tomorrow is pub lunch day, and I'm going out in the evening for a quiz, which includes food. So I don't actually need most of it - I just needed it delivered before Saturday so I could go to Sainsburys in Oxford and get the things they couldn't manage to deliver. (I still need to get fruit & veg because they can't be trusted, and I need dinners because I couldn't decide what I wanted last night)
Now I just need to put it all away and watch The Bill that I missed, due to thinking they were going to arrive at 8pm, when it started.
Categories: Books, Life : Books, Food |
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