Time spent on the phone today: 1 hour
Progress made: Backwards
Total number of times called BT: 4
Total number of different stories told by BT: 4

Given that yesterday BT told me that Zen couldn't possibly sort out my broadband until the phone line is in, I called Zen at lunchtime (since you can only ring them between 9am and 5pm on a weekday). They said that was rubbish, to call BT and get a sim code from them.

So I rang BT, they insisted the sim code number was the same as my order number, even though Zen said it wasn't. They also told me Zen wouldn't be able to do anything for 48 hours after the phone line was activated.

Then I rang Zen again who weren't sure about that story, not least because I was confused about what BT told me. But they checked the sim code anyway and told me it was wrong. Moreover, most of the sim codes they get from BT are wrong.

This evening I rang BT (at least you can call them till 8pm) and spoke to someone who told me they can only get a sim code when you put an order in. So they cancelled my order for a new line (that cost £125) and then discovered there's a line in my new address with a different company. Which meant they couldn't do anything, but put me through to someone else.

After lots of hold music I told someone all this and their computer failed to find my new address. But they checked with the post office to see that it was a proper address. They told me that what they need to know is the current phone number there, then they can see if they can change it back to BT. And if they can't, then a new line with a minimum contract of 12 months, but you can have your calls and broadband with someone else (I didn't know you could ever have your calls with someone else) is £125. But a minimum contract of 18 months, with your calls with BT but your broadband with someone else is only £30. I know which one I'd rather have, given that I'd quite like to move never after this.

So now I have to email the estate agent - which I needed to do anyway to send them some stuff and ask them some questions. And we'll see what new thing BT tell me next...

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