I am so tired. Today I went in to work early, worked through lunch (which mostly consisted of running macros in excel while I was on the phone to BT) and then left late. Everyone in my office is stressed, which doesn't improve the atmosphere in there either.

Time spent on the phone to BT today: 52 minutes (the work phones show the time of your calls on the display)
Progress made: Back to where I was Monday lunchtime
Total number of people spoke to at BT: 7
Number of different pieces of hold music heard: 1, more than once through too

And this is going to be long... Read more...